Management Analysis & Development staff are skilled problem-solvers with excellent communication abilities and experience in business, education, nonprofit, and state, local, and federal government organizations. The staff includes highly trained consultants with advanced degrees in public administration, business administration, law, human resources, education, health care, information systems, and communications, to name a few. The division's support services team provides high-quality documentation and project assistance.
BILL CLAUSEN was named director in August 2008, after serving as MAD's assistant director since 1997. He joined MAD from the State Planning Agency as a consultant in 1988. His consulting projects ranged from full-agency organization studies to assessments of the state correctional system, the game and fish fund, public health labs, hazardous waste regulation, community mental health, and unemployment fraud. His areas of management expertise include management and policy analysis, planning, and project management.
Bill holds a master’s degree in urban and regional planning from the University of Wisconsin – Madison. His bachelor’s degree is from The Evergreen State College, Olympia, Wash.
Our office is located on the second floor of the Administration Building at 50 Sherburne, behind the state capitol building. Directions from the west: Take I-94 east to the 10th Street exit. Keep to the left on the off ramp. Stay on 10th street until you reach Cedar Street. Turn left on Cedar and stay on Cedar past the Capitol to Sherburne. Turn right into parking lot Q for metered parking.
Kristin Batson joined the Management Analysis & Development staff as a consultant in 2009, bringing over 15 years of experience in the nonprofit and public sectors. Her work as an internal consultant has included program evaluation, organizational change management, organizational learning, group facilitation, leadership development, and grantmaking.
Prior to joining MAD she was the director of the Minnesota Office of Grants Management, where she worked across state agencies to write policy, design and implement training programs for state agencies and nonprofits and facilitate LEAN process improvement efforts.
While at the McKnight Foundation, she led organizational development and learning efforts, helping to design and implement a variety of operational changes related to a significant change in strategy.
She has a special interest in program evaluation, organizational learning and continuous improvement and has presented on these topics both nationally and internationally. She has a bachelor’s degree in French from the University of Iowa and an MBA from the University of St. Thomas.
PAMELA BELKNAP is a management consultant with MAD. Her previous role was that of Human Resource Development Manager for Hazelden Foundation in Center City, Minnesota. She has a master’s degree in human resource development from the University of Minnesota, an MS in education from the University of Wisconsin – Milwaukee, and an undergraduate degree in sociology from Miami University in Ohio. In her role at MAD, Pamela provides change management and communication consultation, coaching and workforce staffing assistance for managers and supervisors, and leadership development. She is qualified to administer the Myers Briggs Type Indicator (MBTI), the Work Behavior Inventory (WBI), the Bridges model of transition management, and the Profiler 360-degree feedback instrument of Personnel Decisions International (PDI). With more than 20 years’ experience, Pamela has facilitated leadership development and adult learning through post-secondary institutions and private, public and non-profit organizations.
RALPH BROWN first joined MAD in 1992 to work with the Commission on Reform and Efficiency’s executive reorganization project. Initially he was on a mobility assignment from the Department of Human Services, where he was responsible for the state Board on Aging’s legislative activity. He became a permanent member of MAD staff the following year.
Prior to state employment, he was a community organizer, school administrator, and journalist. He was involved in starting three successful business ventures. Some of his earlier work is chronicled in Harry Boyte’s Community Is Possible: Repairing America’s Roots (Harper & Row, 1984) and Roots: Playing Politics (Minnesota Historical Society, 1986).
His skill areas include policy analysis, community development, print communication, strategic planning, negotiations, and professional development training. He is a certified Bridges Transition Management trainer.
Ralph is an appointed member of the Minnesota Higher Education Services Council. He has served on local government bodies including the St. Paul Planning Commission and on the boards of several non-profit organizations. He has an MBA from the University of St. Thomas, where he helped design and develop the school’s Executive MBA program.
PETER BUTLER has fifteen years of experience in state and local government. Most of his career has been with MAD, where he has applied his analytical and critical thinking skills to a number of challenging projects. He has successfully accomplished projects ranging from a cost-benefit analysis of the state’s residential energy code to assessing educational institutions’ facility needs and financing options. Other projects have included benchmark studies, policy studies, employee and customer surveys, work process mapping and redesign, operational evaluations, and organizational management studies. One client’s project earned recognition from Harvard University’s Innovations in American Government Awards in 2001.
Peter is adept at quickly learning about a policy area or agency’s operations in order to provide clients with objective, data-supported conclusions and recommendations. “I enjoy tackling a new assignment that creates the opportunity for agency leaders and policy makers to improve services to citizens and enhance Minnesota’s reputation for innovative, efficient and effective government.”
Peter has an undergraduate degree in economics from Carleton College and a master’s in public affairs from the University of Minnesota’s Humphrey Institute. He has conducted tax policy analysis at the Minnesota Department of Revenue and Minnesota Senate, studied environmental policy at the former Minnesota Planning Agency, and worked four years for the City of St. Paul’s Budget Office during the state’s last fiscal crisis, when aid to cities was significantly reduced.
BARBARA DEMING has worked as a consultant with Management Analysis & Development since 1990. She has led organization and management studies, facilitated planning events, and led interagency committees in finding common approaches to providing services.
Her consulting history includes leadership of agency assessments at the departments of Health and Labor and Industry, and administrative systems reviews at the University of Minnesota Department of English and schools of Music and Journalism. Also, at the university she made recommendations on the impact on College of Liberal Arts administrative staff of the transition to PeopleSoft human resources software, and examined the financial structure of the College of Architecture and Landscape Architecture. She has collected, analyzed, and reported customer and stakeholder data for the Pollution Control Agency and Minnesota Housing Finance Agency.
Barbara has facilitated on an ongoing basis interagency groups charged with coordinating state services across agencies and levels of government. She has planned and facilitated strategic planning with a variety of organizations, including the State Rehabilitation Advisory Council, Human Services Mental Health Division, and Minnesota Housing Finance Agency.
Before joining the division in 1988, Barbara worked as a news reporter and announcer at public radio stations in Wisconsin and Minnesota and as a Russian translator. She has a bachelor’s degree in Russian and international relations from the University of Wisconsin – Madison.
JUDY GREW joined MAD in 1996. She leads analytical studies and organization assessments, helps organizations improve their business processes, and measures government performance by conducting customer, employee, and community surveys.
She joined state government after working for the federal government as a budget and program examiner for the Office of Management and Budget (OMB) and as a Presidential Management Intern for the Senate Labor and Human Resources Committee and the Department of Education. She received Professional Achievement Awards at OMB for her work on the reauthorization of the Higher Education Act and the reform of federal job training programs.
She has a master’s degree in public affairs from the Woodrow Wilson School of Public and International Affairs at Princeton University, with a concentration in domestic policy, and a bachelor’s degree in political science, summa cum laude, from the University of Minnesota. She is a 1986 Truman Scholar.
Her consulting history includes projects centering on policy analysis, quantitative analysis and surveys, work process analysis and redesign, and organizational assessment and improvement. Her past clients include the state departments of Administration, Agriculture, Commerce, Corrections, Education, Finance, Health, Human Services, Public Safety, and Transportation; the Minnesota Housing Finance Agency; the Minnesota Higher Education Services Office,the Metropolitan Council; the Teachers Retirement Association; Minnesota State Colleges and Universities; the University of Minnesota (Twin Cities and Duluth campuses); the Minnesota Counties Computer Cooperative; and the CriMNet initiative.
LAURA HIMES IVERSEN first joined Management Analysis in 1989 to evaluate the way the state provides long-term care to its veterans. She brings a wide range of skills to her consulting, successfully helping clients to assess needs and develop recommendations leading to improved policies and practices. Her most recent projects have focused on social service research and policies, staffing issues and resources, development and implementation of strategic plans, management of multi-agency projects, and addressing other service planning and delivery issues. One of her greatest strengths is the ability to quickly analyze policy, data, and other information to support clients’ informed decision making. She is also a strong and collaborative leader in implementing complex initiatives across state agencies, subcontractors, and teams; refining staffing plans and positions; developing legislative reports and securing federal grants.
Throughout her career Laura has worked as a senior analyst and free-lance consultant with many public and private sector agencies, including InterStudy’s Center for Aging and Long-term Care, the National Chronic Care Consortium, Lifetrack Resources, and the Minnesota Department of Human Services. Laura has been instrumental in helping agencies serve customers in a manner that is both efficient and client-focused.
Laura graduated with honors with a BA in Psychology from Carleton College in Northfield Minnesota and completed Master degrees in Public Administration and Gerontology from the University of Southern California.
JIM JARVIS has professional strengths in organizational assessment, strategic planning and business process redesign. He joined Management Analysis after a career of leadership in Minnesota state government. He has served as an assistant commissioner for the Department of Trade and Economic Development with line program responsibilities in international economic development. Before that, he was an assistant commissioner for the Department of Commerce and managed a group of analytical professionals. At the Minnesota Attorney General’s Office, Jim was a special assistant attorney general serving as an advisor to the Public Utilities Commission and an advocate for the Department of Commerce.
Jim has a law degree from the Widener University School of Law, and is a graduate of the H. H. Humphrey Institute’s Leadership Program. He studied economics at the University of Wisconsin and history at the University of Minnesota, where he was awarded a bachelor of science degree. Following his undergraduate studies, Jim first served as a federal agent during the OPEC oil embargo and later taught school in a rural Minnesota community.
His other professional skills include cost-benefit analysis, marketing, and data and Website management and development.
Shelby joined MAD in September 2010. As the document production specialist, she edits and prepares documents for publication so the division information materials and reports are presented to the legislature, governor’s office, and clients in a readable, attractive and professional format. She also maintains the website and marketing materials, and supports the MAD survey team.
She has a Bachelor of Science degree in Mass Communications emphasis in Public Relations and a minor in Art from Minnesota State University, Mankato.
CHARLIE PETERSEN joined MAD in 1990 after moving to Minnesota from Nebraska where he worked for nine years as a research analyst for the Nebraska legislature.
Charlie’s areas of expertise include strategic planning, organizational development, facilitation, management development, leadership training, and performance measurement. He also has special expertise in quantitative research and organizational theory and is skilled in legal and legislative research.
Some of Charlie’s specific projects include:
Facilitated the Citizen Advisory Committee (CAC) for the Generic Environmental Impact Statement (GEIS) on Animal Agriculture for the Environmental Quality Board
Facilitated the Ad Hoc Wireless 911 Taskforce to develop criteria for enhanced wireless 911 service and facilitated the drafting of model contract language currently used for wireless911 service
Designed and facilitated a process for the selection and distribution of $1 million in Supplemental Environmental Projects that Koch Refinery agreed to undertake as a settlement in an enforcement action with the Minnesota Pollution Control Agency
Designed and facilitated a strategic planning effort with the Minnesota Housing Finance Agency, Multifamily Division to focus limited division resources on key components of its operation to achieve critical outcomes
Designed and conducted the Effective Leadership Course and Performance Measurement Course for Management Analysis & Development
Charlie has a Master’s in Public Administration (MPA) from the University of Nebraska, Omaha. He also has a Bachelor’s Degree in Business Administration from the University of Nebraska, Lincoln.
Since coming to Minnesota in 1989, he has been involved in several community leadership activities in the areas of community development and educational leadership.
Kirby joined MAD at the beginning of 2012 and brings over 12 years of experience in program evaluation and policy analysis in education, housing, and local government. Prior to joining MAD, she conducted education policy research and evaluation at Washington State University’s Social and Economic Sciences Research Center in Vancouver, WA. While there she worked with school districts, the state education department, and many of Washington’s universities and community colleges on projects ranging from high school post-graduation surveys to college remediation studies.
As a policy analyst for the Portland Development Commission in Portland, Oregon she developed housing policy and conducted housing and economic development research. She managed several citizen committees and guided them in developing neighborhood housing strategies tied to city funding. She frequently used her skills at conducting extensive research and analysis and translating data into succinct, accessible formats for policy makers, community groups and other interested parties.
Kirby also served as a policy analyst at the Minnesota Housing Finance Agency where she conducted research to support policy decisions by the MHFA board, coordinated and wrote a statewide plan addressing housing and community development, and evaluated agency programs. While serving as a policy analyst to the City of Saint Paul’s Council Research Center, she completed several performance audits of city activities. She also conducted survey research on various issues requiring skills in survey design, data compilation, analysis, report writing and presenting to the City Council and community groups.
Kirby holds a master’s degree in Public Policy with concentrations in policy analysis and housing and community development from the University of Minnesota’s Humphrey Institute of Public Affairs. She also has a bachelor’s degree in fine arts and psychology from Vanderbilt University in Nashville, TN.
JUDY PLANTE has provided consulting expertise and executive management in Minnesota’s public sector since 1985. She has performed hundreds of organizational diagnostic and analytical studies, facilitations and executive coaching sessions. Examples of the breadth of her work include:
reorganization and revitalization of a major school at the University of Minnesota;
facilitation of a task force on the use of individual genetic data;
design and implementation support for major change efforts;
confidential coaching on individual performance improvement;
presentations before senior managers on leadership topics;
instructional design for emerging leaders programs; and
background research, meeting design and facilitation for hundreds of work groups, planning groups, task forces, interagency teams, and citizen input forums over more than two decades.
Ms. Plante served as MMB Assistant Commissioner for State Human Resources and Employee Benefits from 2009 to 2011. From 1985 until 2008, she was a senior consultant with Management Analysis, and served as the division’s director for twelve years.
RENEE RADUENZ joined Management Analysis & Development in 2007. In the last several years she has successfully completed projects ranging from assessing the management and governance of the state’s long-term care system for veterans, to studying the potential co-location of four state councils. Renee has excellent skills in process documentation and improvement (Kaizen, LEAN); program evaluation; analytical studies; policy analysis and development; and qualitative and quantitative research and analysis (survey design and implementation, focus groups). She is also an instructor for MAD’s facilitation skills course.
Prior to coming to MAD, Renee provided research, group facilitation and project management for the Governor's Workforce Development Council and numerous stakeholder committees. In her work she frequently led diverse groups in developing consensus-driven policy recommendations.
Renee conducted advocacy and employment-development work for nonprofit organizations before entering state government. She was a patient advocate/health educator at a community-based clinic and a job development coordinator at a community rehabilitation program that serves adults with disabilities. Her experience at the Governor’s Council and the private sector built her expertise and experience in a wide variety of areas, including disability services, stakeholder group leadership and management, policy analysis and research.
Renee holds a Master of Public Policy, with concentrations in nonprofit and public management and social policy, from the University of Minnesota's Humphrey Institute of Public Affairs. She received her bachelor’s degree in sociology from Augsburg College in Minneapolis, Minnesota.
RENDA RAPPA joined the Management Analysis Division in 2000 and is responsible for managing the administrative functions of the division’s general and revolving fund accounts, as well as supervising and coordinating the work of the division’s technical and office support services. Along with the director, assistant director, and training director, she is a member of the division’s Operations Team and Management Team.
Renda has a bachelor’s degree in Communications with an emphasis in Business Administration from the University of Wisconsin, River Falls.
MARK SCIPIONI’S consulting skills and experiences include organizational assessment, project planning and execution, strategic and operational planning, organizational development and change management, quality management, group facilitation, training, coaching, legislative interaction, and many types of problem-solving and analytical studies.
He has led projects for many agencies of state government, higher education, and local government. They include: Transportation, Public Safety, Natural Resources, Education, Human Services, Corrections, Commerce, Administration, Minnesota State Lottery, University of Minnesota, Alexandria Technical College, EMS Regulatory Board, Campaign Finance & Public Disclosure Board, Ombudsman for Mental Health and Mental Retardation, Solid Waste Management Coordinating Board, Spring Lake Park/Blaine/Mounds View Fire Department, Capitol Region Watershed District, and others. He has also led and conducted many studies directed by the Legislature. He has developed and conducted several training courses for state employees.
Previous government work experiences included MnDOT as a transportation planner and the Department of Revenue as a tax examiner. In the private sector, he was an operating general foreman for Burlington Northern, Inc., a senior management consultant for a predecessor organization of CapGemini/Ernst & Young, and an attorney in private practice. He has an MBA from the Carlson School at the University of Minnesota, a law degree from William Mitchell College of Law, and a bachelors degree in public administration from the University of North Dakota. He also graduated from Itasca Community College.
